We put our heart (and a lot of heat) into every bottle.
If something's off, we want to hear about it.
Because Gindo's makes fresh, small-batch food products, we're unable to accept physical returns. This is a food safety requirement, not just a policy — it protects you and every customer who loves our sauce.
But don't worry. If something isn't right, we're not going anywhere.
Your satisfaction genuinely matters to us. If you're unhappy with your order for any reason, reach out to us and we'll review your case personally. We don't have a hard deadline — we handle things as they come.
Sometimes packages have a rough journey. If your order arrived broken or damaged in transit, we'll send you a replacement — no questions asked, no charge.
Just contact us through the form link below - you can also email info@gindos.com with a quick photo of the damage and your order number, and we'll get a new one out to you.
Can I return a bottle I've already opened?
We can't accept opened or unopened returns, but if something tasted off or wasn't what you expected, contact us and we'll sort it out.
What if I just don't like the flavor?
We'd love to help you find one you love! Reach out and we'll talk sauce — and if you're truly unhappy, we'll make it right.
How long will my replacement take to arrive?
Replacements ship the same way your original order did. You'll receive a tracking number once it's on its way.
Use the contact form at gindos.com/contact. We read every message and respond as quickly as we can.
You can also reach out to us directly at:
Email: info@gindos.com (send photos if available for damaged goods)
Phone: (855) 4-GINDOS (444-6367)
Thank you for choosing Gindo's Spice of Life. We’re committed to bringing the flavor and with the perfect amount of heat - and ensuring your ultimate satisfaction!
